We aim to provide our customers with the best shopping experience.
Returns or exchanges are available in the following cases:
The wrong product was delivered.
The product arrived damaged during shipping.
The product has a clear manufacturing defect.
Conditions
Contact us within 48 hours of receiving your order.
The product must be in its original condition and unused.
The original packaging and all accessories must be included.
Returns or exchanges are not available in the following cases:
The product has been used.
The product has been damaged through misuse.
A change of mind after opening and using the product.
If the error was on the part of Ronelle Perfume, the company will cover the shipping costs for the return or exchange.
